Frequently Asked Questions

  • What is Charter.net?
  • How do I log in?
  • What is my www.charter.net username?
  • How do I change or retrieve my password?
  • What's happening if I constantly have to log in for access to my subscription services or to customize www.charter.net?
  • How can I customize my homepage?
  • Why do I have to re-enter my password?
  • Who do I contact if I can't access my premium online content or my login fails?
  • What are the system requirements for www.charter.net?
  • How do I know if my system has the latest Plug-Ins, or Media Players?
  • Why is my browser having trouble displaying the page?
  • Where is my Email?
  • How do I add or remove stocks from the Market Watch component?
  • Where does my personal information go?